Returns & Refunds

VORQELIA handles returns and refunds according to the applicable product, destination, payment method and consumer-protection requirements.

Before ordering

Please review the product information, delivery details and applicable policy information before completing checkout.

If you need help with an order, contact VORQELIA and include your order number, the product concerned and a short description of the issue.

Return eligibility can vary by product and destination. Where specific conditions apply, they will be communicated before or during checkout.

Approved refunds are processed through the applicable payment method and may require processing time from the payment provider.